Delete your Merdilo Pro account
You can permanently delete your account in the app. If you can no longer access it, you can begin the same process by email.
Delete your account in the app
- Sign in to Merdilo Pro.
- Open Practice → Account.
- Select Delete account.
- Read the summary and confirm your decision.
This path sends a secure deletion request and does not require opening the website.
Cannot sign in?
Email us from the address linked to your account. State that you are requesting deletion of your Merdilo Pro account. Do not send your password, an identity document or client information. We will first verify your identity in a way appropriate to the account.
Important: we will not require you to download the app again solely to begin deletion.
What we delete
- the Merdilo Pro sign-in identity;
- that person's access to every practice;
- the notification token and local device identifier linked to the account;
- settings and information belonging only to the deleted account, unless a legal or security exception applies.
An individual's account and practice records
Deleting an individual's account does not immediately delete the whole practice or records maintained by the practice.
Client records, billing records and audit evidence may remain for a period required by law, legal claims, security or the applicable retention plan. Where appropriate, the person's identifiers are removed or pseudonymised and further access is revoked.
If the account belongs to the workspace's only owner, the practice enters a separate closure process. This separates deletion of an individual from duties concerning practice records.
Confirmation and help
After verifying the request, we will explain the next steps, the scope of deletion and any information retained for a specific legal obligation. Send questions to kontakt@merdilo.com.